Privacy Policy

Introduction

LifeBalance Nutrition is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

We operate in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Personal Information You Provide

When you contact us or book a consultation, we may collect:

• Name and contact details (email address, phone number, postal address)
• Information about your health goals and lifestyle
• Dietary preferences and eating habits
• Any other information you choose to provide

Information We Collect Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website addresses
• Cookie data (see our Cookie Policy for more information)

How We Use Your Information

We use your personal information for the following purposes:

• To provide nutrition consultation services and support
• To communicate with you about your enquiries and appointments
• To send you relevant information about our services (with your consent)
• To improve our website and services
• To comply with legal obligations
• To protect our rights and the rights of others

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for us to process your data
• Contract: When processing is necessary to provide our services to you
• Legitimate Interests: When we have a legitimate business interest that doesn't override your rights
• Legal Obligation: When we must process data to comply with the law

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who help us operate our business (e.g., email service providers, scheduling tools)
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly authorise us to share your information

All third-party service providers are required to maintain the confidentiality of your information and use it only for the purposes we specify.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure data storage and transmission
• Regular security assessments
• Limited access to personal data on a need-to-know basis
• Staff training on data protection

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Consultation records are typically retained for a minimum period as required by professional standards and legal obligations.

Your Rights

Under UK data protection law, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with an updated revision date.

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority: